This privacy policy outlines how Sensegrass Technologies Private Limited utilizes and safeguards any information you provide when using our website.

Sensegrass Technologies Private Limited is dedicated to ensuring the protection of your privacy. If we request you to provide specific information by which you can be identified while using this website, you can be assured that it will only be used in accordance with this privacy statement.

We may update this policy periodically by revising this page. Please check this page from time to time to ensure you are satisfied with any changes.

We may collect the following information:

• Name and job title
• Contact information, including email address
• Demographic information such as postcode, preferences, and interests
• Other information relevant to customer surveys and/or offers

What we do with the information we gather:

We require this information to understand your needs and provide you with better services, particularly for the following reasons:

• Internal record-keeping.
• Improvement of our products and services.
• Periodic sending of promotional emails about new products, special offers, or other information we think you may find interesting using the email address you provided.
• Occasional contact for market research purposes via email, phone, fax, or mail. We may customize the website according to your interests based on the information.

We are committed to ensuring that your information is secure and have implemented suitable measures to prevent unauthorized access or disclosure.

How we use cookies:

A cookie is a small file that seeks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or notifies you when you visit a particular site. Cookies enable web applications to respond to you as an individual, tailoring operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website. This information is only used for statistical analysis purposes, and the data is removed from the system.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. However, this may prevent you from fully utilizing the website.

Controlling your personal information:

You may choose to restrict the collection or use of your personal information in the following ways:

• When filling in a form on the website, look for the box to indicate that you do not want the information used for direct marketing purposes.
• If you previously agreed to us using your personal information for direct marketing, you may change your mind at any time by writing to or emailing us at lalit@sensegrass.com

We will not sell, distribute, or lease your personal information to third parties without your permission or unless required by law. Your personal information may be used to send promotional information about third parties only if you express your interest in receiving such information.

If you believe that any information we hold about you is incorrect or incomplete, please write to or email us as soon as possible at the provided address. We will promptly correct any inaccuracies found.

Cancellation and Refund:

Sensegrass believes in helping its customers as far as possible, and has therefore a liberal cancellation policy.

Under this policy:

• Cancellations will be considered only if the request is made within 7 days of placing the order. However, the cancellation request may not be entertained if the orders have been communicated to the vendors/merchants and they have initiated the process of shipping them.
• Sensegrass does not accept cancellation requests for perishable items like flowers, eatables etc. However, refund/replacement can be made if the customer establishes that the quality of product delivered is not good.
• In case of receipt of damaged or defective items please report the same to our Customer Service team. The request will, however, be entertained once the merchant has checked and determined the same at his own end. This should be reported within 7 days of receipt of the products.
• In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice of our customer service within 7 days of receiving the product. The Customer Service Team after looking into your complaint will take an appropriate decision.
• In case of complaints regarding products that come with a warranty from manufacturers, please refer the issue to them.
• In case of any Refunds approved by the Sensegrass, it'll take 6-8 days for the refund to be processed to the end customer.